LIGHTWORKS is looking for an experienced Senior AV Service Technician & Quick Turn Projects Lead to join our San Diego team.
This role is for someone who can do more than diagnose a problem. You need to be able to troubleshoot, program, modify, recommission and complete residential technology systems without escalating every technical issue to another programmer.
You will also lead our Quick Turn Jobs - projects designed to be completed in five working days or less.
Service, Programming & Troubleshooting
Diagnose and resolve AV, control, networking and smart-home issues.Program, modify and recommission Savant systems.Make programming changes to Crestron Home and supported control systems.Program, commission and troubleshoot Lutron HomeWorks and other Lutron systems.Configure keypads, scenes, devices, schedules and system logic.Configure and troubleshoot residential networks and Wi-Fi.Commission distributed audio, video and home theater systems.Diagnose wiring, power, communication, programming and equipment failures.Perform firmware updates, equipment replacements and system upgrades.Test complete system operation and clearly communicate issues, solutions and next steps to clients.
Lead Quick Turn Jobs
Take ownership of smaller projects designed to be completed in five working days or less.Review scope and confirm equipment, labor and site readiness before work begins.Program and configure required systems and coordinate technicians/resources.Lead onsite execution and resolve technical issues quickly.Keep clients and the LIGHTWORKS team informed.Complete punch-list and closeout and verify the finished system is programmed, tested and operating correctly.
What We're Looking For
Significant residential AV and smart-home experience.Strong Savant programming and commissioning experience.Lutron HomeWorks programming, commissioning and troubleshooting experience.Crestron Home or similar programming experience.Strong residential networking, Wi-Fi and advanced troubleshooting skills.Experience with distributed audio/video and home theater.Excellent wiring, termination and rack-management skills.Ability to read architectural, electrical and AV drawings.Strong client-facing communication and independent decision-making skills.Experience leading technicians or small projects; strong organization and follow-through.
Technology Experience
Experience with Savant, Crestron Home, Lutron HomeWorks, RadioRA, Control4, UniFi, IP audio, surveillance and access control is highly valued.
Why LIGHTWORKS?
LIGHTWORKS designs, installs and supports AV, networking, lighting control, electrical, shades and smart-home systems for sophisticated custom residences throughout San Diego. We invest in our people through LIGHTWORKS University, manufacturer training and continuing education. LIGHTWORKS is also a member of The Guild.
We’re proud of the professional, fun and exciting working atmosphere we’ve created at Lightworks and we believe it’s one of the best places to work in the residential electrical and technology industries.
Regardless of the role, everyone who works at Lightworks shares the following values:
1: Sweep the floors - Never be too big to do the small things that make a difference. Stay Grounded, Clean the job site after every visit. Everyone needs to contribute. Including the programmer.
2: If you stand still everyone will pass you buy - Look for ways to constantly improve. Test yourself, This is an ever-changing business. Strive to learn and master the next level.
3: Participate with purpose – Mastering your current role is just part of the equation for success. You can still be ineffective if you don’t know what you are trying to achieve as a team. It’s clear that winning teams are all on the same page and this helps form a team from a group of individuals. Understand the shared goals. Don’t be scared to ask.
4: Pass the Ball – Leaders create Leaders, Work on creating leaders throughout the ranks. Take responsibility. Who can you develop?
5: Create a Learning Environment – Leaders are Teachers. Lightworks wants hungry to learn team members who want to learn and develop their skills. However, it’s not your bosses sole responsibility to teach you. Lightworks actively encourages team members to share and mentor each other. Help others improve.
6: No Jerks – Lightworks wants to enhance the team but that doesn’t mean anyone will do. Lightworks is about team first and we look to find individuals who have the right character. You can develop talent; you cannot change character. No jerks ever.
7: Embrace Expectations – Setting personal goals and team targets is part of what drives improvement. Dream Big.
8: Preform Under Pressure – Success happens when preparation meets opportunity. Practice under pressure, know your stuff. Learning and doing lay the foundations for success. Do the work on and off the clock to make the difference.
9: Learn How to Make Decisions under Pressure - Decision making is a tough skill to learn and only develops over time but staying calm when the heat is on is a big step in the right direction. Know your options and back yourself. Do the extra preparation work to make the difference.
10: Know Thyself – The real competition is with yourself when it comes to developing as team member. Be honest about your progress, performance and effort levels if you want to become better. Ask yourself, could I do more? What could I change or do differently?
11: Be a good Ancestor – Plant trees you’ll never see. Speak often of the responsibility to protect and enhance the reputation of team for as long as you choose to wear the Lightworks shirt and to leave it in a better place for the team member who follows you. Its not about personal glory, its about the team. Participate for the name on the front of the shirt.
12: Write your Legacy – This is your time, regardless of what has gone before you there is still history to be made. Build your legacy.
